Your clients pay your salary so think about how to manage, nay exceed their expectations. Here are 12 ideas 1. Admit……mistakes2. Ask for……complaints3. Ask often……how are we doing?4. Call……clients for no reason5. Acknowledge……letters and information sent through the post6. Cure……regular mistakes now7. Customise……to their needs8. Find……current needs9. Know……everything possible about their business10. Refer……to others (if you can’t help)11. Send……thank yous, cards on moving, etc.12. Visit/invite……their business or yours AND FINALLY, …Read More

7 AM The Manchester Business Breakfast Club I’ve been attending for over 7 years now and still love every minute of it. The people around the breakfast table are, on the whole, people I know, like and trust. I introduced a guest who I think enjoyed it He is a business development manager from Davenham Asset Finance. He has a good attitude to networking and if he joins will bring …Read More

Most businesses focus on getting new clients.Yesterday I ran a workshop entitled “Clients…do we really care?”Well do you?It has to be easier and so much cheaper looking after the clients and customers you have. That way they become your free sales force.Ask you staff, ask yourself “Who pays your wages?”. You surely know the answers. Get the teasm together and ask them 3 questions 1. What key things regularly go …Read More

…wanted to do was go my Professional Association Speakers local meeting. But as a committee member i felt it my duty. And am I glad I went. I heard Paul Mcgee talk about the publication of his best selling book S.U.M.O. (Shut up and Move On!). As one who wishes to find a publisher it was invaluable. I listened to Anthony Day also talk about publishing and he gave me …Read More

Today was spent in the office. Didn’t earn a fee and loved every minute of it! Why?Because it gave me time to stop, reflect, talk to the team and think about “Where to next?” It’s so easy ‘doing it doing it doing it’ as e-myth guru Michael Gerber saysThe amount of ideas and positive actions we agreed to take today answered that question and we now have detailed plans for …Read More

I was out at 7.30 am this morning walking the fields around junction 4 of the M1..of all places. But the sun shone, the birds sang and Kintish had time to think. What did I think about today? FORMULA FOR BUSINESS SUCCESSAs I start my 7th year in business as a presenter,trainer and consultant on all things relevant to effective networking I believe the answer is 1 Be passionate about …Read More

1 Gain new clients2 Offer existing clients different services3 Lose less clients at the bottom end Which is the easiest?Or, put it another way which is the hardest?The first line I hear everyone say.Yet why do most businesses spend more time, money and human resource generally on no. 1 when 2 and 3 are so much easier?As one who spends his life showing businesses how to do number one through …Read More

It’s not just because I can’t sing but I don’t wish to spend my life in a hot record studio. No light, cramped and very hard work trying to get it right.What was I doing? Recording my book I hate networking with my friend Rodney Paulden. We recorded it at some super studio near home which was based at the Abraham Moss Centre The book is about the networking life …Read More

I was out last night eating in a restaurant with the family. Through last night and dawn I was violently sick…not done that for over 20 years. But you know how to get better quickly even though you go off to work feeling well under the weather?1 Be self-employed2 Go and present in front of an audience. The adrenalin heals everything. Well at least for the time you are on …Read More

3 days off in our mobile home Paradise no business no speeches no travel no networking. The last one is untrue. I did network. I was in the pool and met Terry. We chatted about all sorts and found lots of things in common.Did you know networking was only invented 20 years ago…before it was called talking!