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This is sad…but a great lesson…for me and you?

For 52 years my father got up every morning at 5:30 a.m., except Sunday, andwent to work. For 52 years he returned home at 5:30 p.m., like clockwork,for dinner at 6:00 p.m. I never remember my father taking a “night out withthe boys,” nor do I ever recall my father drinking. All he asked from me ashis daughter was to hold his hammer while he repaired something, just so wecould …Read More

Now I’ve seen it all. Have you ever presented in a

dark damp cellar? I did today and it was great fun. I presented in in ‘Underground Edinburgh’ affectionately known as the Caves. Have a look at this site and the pictures where I presented to 50 people from Clydesdale Bank. What a great afternnon, somthing different so well done to my client for being sparky! Edinburgh…what a city. If you haven’t been here just find 3 days and come , …Read More

How to lose megabucks at an exhibition

We exhibited today at the Solicitor Group Exhibition at the NEC. It was a costly affair but I believe the return on our investment will be high. Why? Because we worked the stand! We stopped as many passer-bys as follows simply with a smile or an icebreaker like “You seem to like collecting freebies (if they had a bulging bag) why not come and get more goodies from us? And …Read More

You can’t win them all…but you can try

I attended a charity business lunch and had a most enjoyable time. But that was all. The speaker was dire and the format left little opportunities for informal networking as it was a sit down lunch. I kept looking for ahaa moments but didn’t even really learn any useful information or even local gossip.So was it worth attending. Well I re-connected with some past acquaintances I hadn’t seen for some …Read More

A dozen way to exceed clients’ expectations…+2

Your clients pay your salary so think about how to manage, nay exceed their expectations. Here are 12 ideas 1. Admit……mistakes2. Ask for……complaints3. Ask often……how are we doing?4. Call……clients for no reason5. Acknowledge……letters and information sent through the post6. Cure……regular mistakes now7. Customise……to their needs8. Find……current needs9. Know……everything possible about their business10. Refer……to others (if you can’t help)11. Send……thank yous, cards on moving, etc.12. Visit/invite……their business or yours AND FINALLY, …Read More

What a great networking day. This is what happened.

7 AM The Manchester Business Breakfast Club I’ve been attending for over 7 years now and still love every minute of it. The people around the breakfast table are, on the whole, people I know, like and trust. I introduced a guest who I think enjoyed it He is a business development manager from Davenham Asset Finance. He has a good attitude to networking and if he joins will bring …Read More

Is your focus in the right place?

Most businesses focus on getting new clients.Yesterday I ran a workshop entitled “Clients…do we really care?”Well do you?It has to be easier and so much cheaper looking after the clients and customers you have. That way they become your free sales force.Ask you staff, ask yourself “Who pays your wages?”. You surely know the answers. Get the teasm together and ask them 3 questions 1. What key things regularly go …Read More

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