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Self -esteem – v – self-confidence

When I ask delegates what are the key personal traits required to be an effective networker SELF-CONFIDENCE is mentioned very quickly. However I believe when you walk into that room full of strangers SELF-ESTEEM is more important. What is self-esteem? Here is my version Self-esteem is feeling good about yourself in spite of your own imperfections. Genuine self-esteem is you trusting in yourself. You having confidence in your own mind …Read More

Always learning…when you teach

Every time I present on networking skills I learn more…from my delegates. I worked with a lovely group of people from the law firm Penningtons today. One delegate suggested, “When you know you are going to make a follow up call on a certain day call the day before to speak to the P.A> or secretary to check when your prospect might be available. Another sparky lawyer suggested that if …Read More

Be creative…listen to an expert

I havejust had the pleasure and privilege of working with my friend Kenny Harris of Headsurf.Having spent lots of time in his former life in ad agencies he understands a bit about ‘thinking outside the box’ and ‘why don’t we all sit down and have a brainstorm?’ We did 2 presentations to a major Scottish Law firm, me on networking skills and Kenny on ‘Developing your business through creative thinking’ …Read More

This is sad…but a great lesson…for me and you?

For 52 years my father got up every morning at 5:30 a.m., except Sunday, andwent to work. For 52 years he returned home at 5:30 p.m., like clockwork,for dinner at 6:00 p.m. I never remember my father taking a “night out withthe boys,” nor do I ever recall my father drinking. All he asked from me ashis daughter was to hold his hammer while he repaired something, just so wecould …Read More

Now I’ve seen it all. Have you ever presented in a

dark damp cellar? I did today and it was great fun. I presented in in ‘Underground Edinburgh’ affectionately known as the Caves. Have a look at this site and the pictures where I presented to 50 people from Clydesdale Bank. What a great afternnon, somthing different so well done to my client for being sparky! Edinburgh…what a city. If you haven’t been here just find 3 days and come , …Read More

How to lose megabucks at an exhibition

We exhibited today at the Solicitor Group Exhibition at the NEC. It was a costly affair but I believe the return on our investment will be high. Why? Because we worked the stand! We stopped as many passer-bys as follows simply with a smile or an icebreaker like “You seem to like collecting freebies (if they had a bulging bag) why not come and get more goodies from us? And …Read More

You can’t win them all…but you can try

I attended a charity business lunch and had a most enjoyable time. But that was all. The speaker was dire and the format left little opportunities for informal networking as it was a sit down lunch. I kept looking for ahaa moments but didn’t even really learn any useful information or even local gossip.So was it worth attending. Well I re-connected with some past acquaintances I hadn’t seen for some …Read More

A dozen way to exceed clients’ expectations…+2

Your clients pay your salary so think about how to manage, nay exceed their expectations. Here are 12 ideas 1. Admit……mistakes2. Ask for……complaints3. Ask often……how are we doing?4. Call……clients for no reason5. Acknowledge……letters and information sent through the post6. Cure……regular mistakes now7. Customise……to their needs8. Find……current needs9. Know……everything possible about their business10. Refer……to others (if you can’t help)11. Send……thank yous, cards on moving, etc.12. Visit/invite……their business or yours AND FINALLY, …Read More

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