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How important is academic excellence in the scheme of things?

I had my worst day presenting this week. I was asked to ‘motivate’ 200 6th- formers.The school is acknowledged as a top school when it comes to education. But their manners and behaviour….wow. That wouldn’t make them top or any where near it. The head teacher spent most of the time “sshhushing” but to be fair it was mainly the boys. Did they learn anything? A few did I suppose. …Read More

Manage your clients’ expectations

If there is one key phrase in customer service I believe it’s that. I would like to think I am a loyal customer to my suppliers and when I have to change I feel uncomfortable and really don’t like it. In fact, for me, the emotion of losing a client or changing a supplier is very similar.There is failure in the air. I had been working with someone where the …Read More

3 Networking tips. Business cards, badges and boring

Business Cards Cotrary to graphic designers views having a great business card won’t bring you new work.However, badly designed ones can create an immediate “is this person really serious about their business” impression! The most important aspect of busines cards is not yours but ASKING FOR THE OTHER PERSON’S IF YOU ARE GOING TO FOLLOW UP. Badges Wear your badge on your right lapel. The person you greet will see …Read More

“Do you REALLY know why you go networking?”

If sometimes you’re not quite sure…read on Of course the simple answer is ‘to get more business’ Correct, but sometimes easier said than done. A major part of the process is spotting the ‘ahaa’ moment. The ahaa moment is when you ask pertinent and searching questions then the other person says something which makes your heart pound a little faster and you mentally think “Ahaa this could be a potential …Read More

Ways to start a conversation – Ask the other person questions about themselves

There’s no better way to start a conversation than ask someone a question about themselves. Most people love to talk about themselves.  If you ask someone a question about themselves you will most likely not have to do any other talking throughout the rest of the conversation. And most likely that personal will leave the conversation thinking very highly of you because you cared so much about them and their …Read More

Ways to start a conversation – Be confident in yourself

Consider that the other person has an interest in what it is you have to say. Sometimes people have trouble with conversation because of a lack of confidence in themselves. The irony is that even if you are only pretending to be confident other people will assume that you are confident. They will then be more responsive to what you say and it becomes easier to engage them in conversation.

The right and wrong approaches to networking – Part 2

Thought 4. Give leads and introductions to clients and associates People value good leads to potential clients. Sometimes they’ll reciprocate, of course. But a good lead that results in a new client also buys you some access or time with your associate where you can expand your collaboration. When a lead turns into money and the recipient is someone who owns their own business what have done is directly increased …Read More

The right and wrong approaches to networking – Part 1

Too many people go to business events thinking only ‘What’s in it for me?’ or ‘How can I get these people to buy my services or products?’ Or ‘I must sell something here or it will be a total waste of time’. Networking is not about W.I.I.F.M. – “What’s in it for me?” but much more about W.I.I.F.Y – “What’s in it for you?” look back at this second acronym …Read More

How much do you drink at business events?

Most people like socialising and partying, but struggle with the third, networking. However, all three types of events are virtually the same. At each, we meet people, some we know and some we don’t. We eat, we drink, we converse, we laugh, we start or continue to build relationships, we talk, we listen, and we have general social interaction. You can have fun, pleasure and excitement at both, so is …Read More

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