The Kintish business has looked like this graph since inception 6 years ago.We have had good years and ‘average years.We have had 2 great years and are at our most successful.
WHEN YOU ARE AT YOUR MOST SUCCESSFUL, YOU CAN OFTEN BE AT YOUR MOST VULNERABLE
One can get complacent, ‘nothing can touch us now’ ‘we’re bomb-proof’.
Anyone with a memory for business back to the late 1990’s will remember Marks & Spencer. In 1998 they made £1,400,000,000 and became arrogant. They are back but even this year they will ‘only make about £800,000,000
I learn from stories like that. We have had a major review of our business and will be making a number of changes, no sorry, improvements to ensure the graph keeps going northerly and we keep everything fresh. No complacency for