February 2014

From the Academic world to the workplace – DEALING WITH CUSTOMERS – Part 2

These tips will make your emergence into the world of work more comfortable and make you more confident in tackling issues that will inevitably arise.  For example, dealing with customer complaints or attending meetings with senior colleagues and important clients, will initially, take you out of your comfort zone. Win/Win is the only satisfactory outcome to a complaint.  Never tell customers they are wrong and point out your shortcomings first. …Read More

From the Academic world to the workplace – DEALING WITH CUSTOMERS – Part 1

These tips will make your emergence into the world of work more comfortable and make you more confident in tackling issues that will inevitably arise.  For example, dealing with customer complaints or attending meetings with senior colleagues and important clients, will initially, take you out of your comfort zone. “Do what you say you’re going to do, when you say you’re going to do it.” Realise your income comes from …Read More

From the Academic world to the workplace – Communication – Part 2

These tips will make your emergence into the world of work more comfortable and make you more confident in tackling issues that will inevitably arise.  For example, dealing with customer complaints or attending meetings with senior colleagues and important clients, will initially, take you out of your comfort zone. Answer phones professionally.  Ask what the correct greeting is and learn how the switchboard operates.  That way you can be confident …Read More

From the Academic world to the workplace – Communication – Part 1

These tips will make your emergence into the world of work more comfortable and make you more confident in tackling issues that will inevitably arise.  For example, dealing with customer complaints or attending meetings with senior colleagues and important clients, will initially, take you out of your comfort zone. “You have two ears and one mouth – use them in that proportion.” Remember names.  Everyone likes being called by their …Read More

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