February 2011

You Don’t Get A Second Chance To Make A First Impression

This hackneyed phrase cannot be more apt when building new business relationships. Firstly I have asked a number of human resource managers what is the average time it takes interviewers to make their decision when assessing the interviewee. The answer, unfortunately is approximately 45 seconds. Unfair? Yes, but human nature dictates that “perception is reality” and I am told by these managers that the other 59 minutes of the interview …Read More

An attitude problem

The longer I live the more I realise the impact of attitude on life.  Attitude, to me, is more important than facts.  It is more important than the past, than education, than money, than circumstances.  It’s more important than failures and successes than what other people think or say or do.  It’s more important than knowledge, appearance or skill. It will make or break a company, an institution, a home. …Read More

Bad customer service will seriously damage your brand

Did you watch Mary Portas Secret Shopper last night?  It’s official – bad customer service will seriously damage your brand…Do you give your customers great service or is there room for improvement?  What makes your customers use your services over and over again? With so much competition across industries it’s imperative you upskill your people and care about how you help your customers…We geniunely care, customer service is at the heart …Read More

9 Top Tips For Women Networkers

Be Professional Preparation before an event is vital, make a checklist of items you will need business cards, map, list of other attendees if possible, the right clothes to suit the event and the right ATTITUDE!! Look Professional Make sure you business cards are easily accessible, not at the bottom of your bag!!! If you can, have a jacket with pockets, to easily put your business cards into. Two pockets will be …Read More

The Networking Cowboy

When you think cowboy, on the one hand you think Wild West & Indians. On the other hand we think of cowboys, people who are unprofessional, they con people, aren’t listening ………salesmen. I can only generalise but you know what I mean when I say there are many more male cowboys. What behaviours do we see from these people when we attend business connected events? When we meet him for …Read More

A day in the life of a committed networker

6.30 am to 8.30 am I was out of the house at 6.30 am to attend the Manchester Business Breakfast Club, the networking organisation I have belonged to for a few years now.  I meet every Friday morning with somewhere between 25 and 35 other businesses, none of whom compete.  The objective is for us to give and receive introductions and referrals to each other. Today, I had enquiries about …Read More

Email a friend

To email this page to a friend or colleague, please complete the details below: